Strengthening Team Identity and Engagement in a Dispersed Professional Services Team

The team, made up of consultants working across multiple locations, collaborated effectively on a project and task basis—but lacked a deeper sense of shared identity and cohesion. With varying levels of tenure and a primarily remote setup, the team’s manager recognised a need to strengthen belonging, mutual understanding, and cultural alignment.

The Challenge

The team participated in the Psynapse assessment process, completing both the Assess Values and Assess Reality assessments. This dual approach allowed the manager to gain clear insight into:

  • What motivates the team at an individual and collective level

  • How the team experiences their current culture

  • Where gaps existed between what was valued and what was reinforced

With Psynapse's support, the manager worked to explore areas of disconnect, as well as untapped opportunities for alignment and engagement.

Solution

Key Insights

What the Team Values:

  • Independence and the freedom to explore and innovate

  • Personal excellence and achievement

  • Making a positive impact through meaningful work

What They Experience:

  • A climate of accountability, autonomy, and development, where team members feel trusted and supported to grow

  • Lower levels of inclusion, predictability, and clear direction, pointing to challenges in communication and consistency

Key Disconnects:

  • The team values inclusion, but the climate doesn’t reflect it—impacting psychological safety

  • They value purpose-driven work, but don’t always experience a sense of meaningful contribution

  • There’s strong ambition, but limited opportunity to channel it—leading to unrealised potential

Impact & Next Steps

With Psynapse insights, the manager has been able to:

  • Identify and prioritise interventions to improve inclusion and team cohesion

  • Understand the team’s core drivers and motivations

  • Open up a shared language around values, culture, and what matters most

The process provided a clear foundation to build a more aligned, connected, and engaged team—one where values aren’t just understood, but lived.